Data Analyst

Velocity, A Managed Solutions Company

Data Analyst transforming operational, customer, revenue, and network data into dashboards and predictive insights. Supporting Velocity’s technology solutions and services business with forecasting, KPI reporting, and process optimization.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, business intelligence, and reporting, with a strong focus on developing dashboards and actionable insights to support strategic decision-making. Proficient in managing large datasets, ensuring data integrity, and utilizing advanced analytical techniques to drive operational efficiency and performance improvements.

Highest-signal resume keywords

Data AnalysisBusiness IntelligenceDashboard DevelopmentMicrosoft ExcelPower BI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsStatistical AnalysisForecasting MethodologiesData VisualizationKPI DevelopmentRoot Cause AnalysisData GovernanceOperational EfficiencyPerformance MeasurementData Modeling

Soft Skills

Analytical ThinkingProblem SolvingAttention to DetailCommunication SkillsCollaboration

Tools & Technologies

Power BITableauAI ToolsRelational DatabasesData Warehousing

Industry Keywords

Field OperationsManaged ServicesTechnology ServicesService DeliveryCustomer Experience

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Transform data into actionable insights supporting strategic and operational decision-making
Partner with Field Operations, Sales, Finance, Service Delivery, Customer Success, and Executive Management
Analyze field service operations, technician productivity, service quality, customer experience, and operational efficiency
Develop and maintain dashboards tracking field service KPIs, scorecards, and operational targets
Monitor service delivery performance across managed IT, connectivity, security, and network infrastructure solutions
Identify trends in service calls, installation delays, outage response times, service quality, costs, and productivity
Forecast staffing and resource needs and support headcount and workforce planning
Analyze route efficiency, travel time, fuel utilization, scheduling effectiveness, and cost-control opportunities
Measure performance against SLAs and customer commitments
Conduct root cause analyses and develop predictive models for service demand and operational bottlenecks
Collect, validate, analyze, and interpret data from multiple business systems
Create recurring and ad hoc reports, automated reporting processes, data models, and management presentations
Analyze recurring revenue, customer usage, churn, retention, network performance, service quality, contracts, renewals, profitability, and utilization
Maintain data integrity, resolve data quality issues, and document data definitions and analytical methodologies
Support data governance, forecasting, budgeting, capacity planning, strategic planning, and process optimization
Present findings and recommendations to management and executive teams

Requirements

What you’ll need

Bachelor's degree in Data Analytics, Statistics, Mathematics, Business Analytics, Information Systems, Economics, Computer Science, or a related field
Equivalent combination of education and experience may be considered
3-5 years of experience in data analysis, business intelligence, or reporting
Experience working with large datasets and multiple data sources
Experience creating dashboards and reports for business stakeholders
Field operations, managed services, technology services, or related industry experience preferred
Advanced proficiency in Microsoft Excel
Experience with Power BI, Tableau, or similar business intelligence tools
Understanding of relational databases and data warehousing concepts
Familiarity with statistical analysis techniques and forecasting methodologies
Experience supporting executive-level reporting and KPI development preferred
Experience using AI tools such as Copilot, ChatGPT, or Claude preferred
Analytical thinking, problem solving, attention to detail, business acumen, data visualization, communication and presentation skills, project management, critical thinking, collaboration, and continuous improvement mindset

Benefits

Comp & perks

Medical, Dental, Vision
PTO & Paid Holidays
Paid Sick Time
Paid Parental Leave
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
Collaborative work environment
Equal opportunities to thrive