Field Service Engineer – Houston / Katy, Texas
Velo3D
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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Salary
💰 $99,000 - $111,000 per year
About the role
- Deliver exceptional technical support to customers by installing, servicing, repairing, and upgrading advanced 3D printers and their supporting systems.
Requirements
- Bachelor’s degree from an accredited university in an applicable field such as Engineering, Computer Science, or a related discipline.
- A minimum of 5 years of experience in:
- Operating and maintaining complex machinery in lab or manufacturing environments.
- Customer-facing field service roles.
- Hands-on repair and calibration of advanced equipment.
- Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required.
- Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing.
- Attention to details/focus on quality: Aptitude to follow process instructions.
- Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability.
- Technical aptitude: Has prior experience in machine troubleshooting and operation.
- Safety mindset: Demonstrated experience following established safety rules and regulations.
- Cool under pressure: Understands and reacts appropriately to customer escalations.
- Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character.
- Ability to be authorized for work in government and medical facilities.
Benefits
- healthcare coverage
- 401(K) employer contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
3D printingmachine troubleshootingequipment repaircalibrationtechnical supportoperating machineryservicing machineryupgrading systemsinstallationmaintenance
Soft Skills
effective communicationattention to detailindependent operationproblem-solvingcustomer serviceresults-orientedsafety mindsetcool under pressureintegritytrustworthiness
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer Science