Industrial Maintenance and Operations Assessor
Bureau Veritas Group
Senior Platform Operations Analyst
Velera
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $67,700 - $86,300 per year
Job Level
Senior
About the role
- Coordinate with the client on business and technical requirements related to change requests and projects; define specifications and plan tasks for executing on requests in a timely and accurate manner.
- Analyze change requests, factoring current parameters to ensure results meet requested objectives; Set and manage client and internal expectations with regard to system functionality, compliance, and timeframes; keep clients apprised of significant operational system changes or issues;
- Assess change requests related to requirements to assess overall impact, including documentation and approval.
- Ensure quality change management; Monitor, control, update, and coordinate changes to existing change requests while summarizing and communicating status, producing effective reports, as appropriate;
- Analyze and interpret reports and queries as part of meeting business objectives.
- Identify and report outstanding issues to stakeholders; assist with issue resolution.
- Provide technical support to financial institutions during the design, development, and implementation phases of the project/change request.
- Provide post-implementation support, onsite if applicable, for projects and/or change events.
- Establish and maintain positive, professional relationships with internal and external clients.
- Identify and implement improvements to defined processes within the department.
- Maintain general knowledge of Velera solutions offerings and service applications, including key functions and associated reports; understand which applications/solutions will best support change requests.
- Maintain a general understanding of CARD Act, Regulation Z, and other key regulations.
- Maintain knowledge of the multiple processing platforms system functionality and how it is used to support business requirements for the project/change request.
- Serve as a subject matter expert on assigned topics related to different aspects of multiple processing platforms and supporting regulations and processes.
- Serve as a mentor to team members.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree in Business, Systems, or related field, or equivalent combination of education and experience required.
- Six (6) years of related experience in the payment processing industry required.
- Thorough understanding of payment card products, support services, and processes required.
- Three (3) years of related experience in business or system analysis required.
- Training in Six Sigma Methodology and project management certification preferred.
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysischange managementreport analysistechnical supportproject managementprocess improvementsystem functionalitydocumentationissue resolutionpayment processing
Soft skills
client coordinationexpectation managementcommunicationrelationship buildingmentoringproblem-solvingorganizational skillsteam collaborationanalytical thinkingprofessionalism
Certifications
Bachelor's Degreeproject management certificationSix Sigma training
