Velenosi & Meredith Consulting

Customer Support

• Assist customers via phone, email, and chat
• Review and moderate online content according to platform policies
• Resolve customer queries efficiently and professionally
• Escalate sensitive or complex cases when necessary
• Maintain high quality and productivity standards
• Deliver excellent customer experience in a fast-paced international environment

Customer Support, Content Moderation

Account Executive

• Manage and grow a portfolio of clients
• Drive retention and reactivation strategies
• Identify upsell and growth opportunities
• Build strong client relationships
• Apply value-based selling techniques

Account Executive, French Speaker

Sales

Sales Role, French

• Manage client portfolio
• Drive retention strategies
• Identify growth opportunities
• Build strong client relationships

Account Executive, Italian Speaker

Sales Role – Italian

Lead Generation

• Research and identify potential leads through online sources, databases, and social media platforms
• Initiate outbound contact via email, cold calls, and social messaging to introduce products/services.
• Qualify leads based on predefined criteria and pass high-quality prospects to the sales team.
• Maintain accurate lead records and activity logs in CRM tools
• Collaborate closely with sales and marketing teams to optimize outreach strategies.
• Monitor and report on lead generation metrics and campaign effectiveness.

Customer Support, Content Moderation

Account Executive, French Speaker

Sales Role, French

Account Executive, Italian Speaker

Sales Role – Italian

Lead Gen Executive, Cantonese Speaker – IT Industry