Sales Representative
New Home Star
Field Service Technician
VEGA Americas, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Install new or modified equipment at customer's facility to ensure full functionality according to specifications
- Overnight travel up to 50% at times
- Prepare radioactive material for shipment
- Review performance reports and documentation from customers and field representatives; inspect malfunctioning or damaged product to determine nature and scope of problem
- Analyze review and inspection findings to determine source of problem and recommend repair, replacement, or other corrective action
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
- Provide remote and on-site technical assistance to help troubleshoot and repair equipment
- Submit complete service reports for customer invoicing and submit expense reports within company policy
- Analyze reports of technical problems to determine trends and recommend modifications to eliminate future problems
- Develop service handbooks and bulletins based on field investigations and engineering changes
- Provide communication link between the customer and the company to ensure effective service
- Conduct training on Radiation Safety and safe operation of the equipment and demonstrate skills to trainees
Requirements
- Associate's degree (A. A.) in Electronics Technology or equivalent
- Six months to one year related experience and/or training
- OR equivalent combination of education and experience
- Proficient in Microsoft Office
- Proficient in TopVis CRM
- Valid Driver's License and driving record permitting vehicle rental
- Personal credit card with ample credit to cover travel expenses
- Radiation Safety Certification
- Employee must submit to periodic drug screens
- Ability to travel overnight up to 50% of the time
- Ability to prepare radioactive material for shipment
- Ability to provide remote and on-site technical assistance
- Ability to review performance reports, inspect malfunctioning products, and recommend corrective actions
- Ability to submit complete service and expense reports within company policy
