Field Service Technician
VEGA Americas, Inc.
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Job Level
About the role
- Install new or modified equipment at customer's facility to ensure full functionality according to specifications.
- Overnight travel up to 50% at times.
- Prepare radioactive material for shipment.
- Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provides remote and on-site technical assistance to help troubleshoot and repair equipment.
- Submits complete service reports for customer invoicing.
- Submit expense reports within guidelines of company policy.
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates skills to trainees, including both team members and customers
Requirements
- Associate's degree (A. A.) in Electronics Technology or equivalent
- AND six months to one year related experience and/or training.
- OR equivalent combination of education and experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
equipment installationtroubleshootingtechnical assistanceperformance analysisproblem resolutionservice report preparationtraining on Radiation Safetyfield investigationrepair recommendationdocumentation review
Soft Skills
communicationcoordinationcustomer serviceteamworkproblem-solving
Certifications
Associate's degree in Electronics Technology