Senior Technical Writer
Dexcom
SDLC
Technical Writer – eLearning Developer
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- This role is responsible for creating the training and documentation deliverables of a new Veeva software offering. They will help form and build our catalog of content using Veeva best practices and technology where appropriate.
- Customers using the new offering require training on the software and best practices - this role is responsible for delivering a robust online help site to bring a customer quickly and efficiently up to speed and then keep them updated as new features are added.
- As customers log support tickets and need assistance, you will turn around new content quickly.
- A successful candidate in this role brings a strong background in user education for technical SaaS products. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team of owner/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.
Requirements
- Excellent communication (written and oral) and research skills
- Ability to manage your time effectively when faced with competing priorities
- Ability to work independently with little direct supervision
- Strong sense of urgency, willing and able to turn around content fast
- Expert in Git, and Markdown language – with provable experience
- Experience using HUGO (or equivalent Static Site Generators)
- Experience designing and developing Enterprise software-related documentation and training
- Experience with screen recording and video editing software (e.g. Camtasia)
- Experience with rapid eLearning development tools, such as Articulate Storyline (preferred) or Adobe Captivate
- Qualified candidate must be legally authorized to be employed in the United States. Veeva does not provide sponsorship of employment visas for this position.
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GitMarkdownHUGOscreen recording softwarevideo editing softwareCamtasiaeLearning development toolsArticulate StorylineAdobe CaptivateEnterprise software documentation
Soft skills
communication skillsresearch skillstime managementindependencesense of urgencycollaborationcustomer successemployee successadaptabilityinnovation
