Analyst, Infrastructure Investments
Fengate Asset Management
Technical Customer Service Associate
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
- 1+ year relevant experience in a customer service role
- Effective communication, organizational and time management skills
- Professional telephone manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Nice to Have: Excellent verbal and written communication in a second language
Benefits
- Private Health Insurance
- Work Anywhere: support your flexibility to work from home or in the office
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceVeeva applicationsstandard computer packagesWordExcelPowerPoint
Soft skills
effective communicationorganizational skillstime managementprofessional telephone mannerverbal communicationwritten communicationrelationship buildingproblem solving
