Technical Customer Service Associate
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $35,000 - $65,000 per year
About the role
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
- 1+ year relevant experience in a technical customer support role or related technical field
- Effective communication, organizational and time management skills
- Professional telephone manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Must live within 2 hours from Columbus, OH, USA
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
effective communicationorganizational skillstime managementprofessional telephone mannerverbal communicationwritten communicationclient requirements understandingsolution articulation