Senior Consultant – Veeva Clinical Operations, Managed Services
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Hungary
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Job Level
Tech Stack
About the role
- Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g., eTMF, CTMS, SSU, Payments, etc.)
- Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
- Work with customers and contribute to system design workstreams (e.g., requirements gathering, configuration, validation, migration, integration, training)
- Troubleshoot issues and perform configuration changes in the system
- Define the customer’s business deployment plans, key performance indicators, and post-live governance
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology for our customers switching from on-premise to SaaS solutions.
- Mentor project team members and junior consultants
Requirements
- 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
- In-depth knowledge of Clinical Operations processes, including ICH-GCP guidelines, Study document development, Data Management Plan, Feasibility & Site Selection, Qualification and Initiation processes, Patient recruitment, Site Monitoring, and Close-out visits, Study Archival procedures
- Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, IT lead, and/or business sponsor
- Influential experience in leading teams through hard decisions and negotiating compromises
- Experience in working in a Consulting and/or Customer facing role and managing customer expectations
- Excellent verbal and written communication skills in English
- Proven ability to work independently in a fast-paced environment, comprehending and translating business requirements and creating corresponding solutions designs
- University degree or equivalent relevant experience
Benefits
- Private medical insurance
- Health & wellness programs
- 1% charitable giving program
- Mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution designsystem configurationrequirements gatheringdata managementintegrationchange managementimplementationvalidationmigrationtroubleshooting
Soft Skills
critical thinkingcommunicationmentoringnegotiationcustomer managementindependent workteam leadershipcustomer success focusadaptabilityproblem-solving