Technical Customer Service Associate – Bilingual, English and Spanish
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $40,000 - $60,000 per year
About the role
- Advise end users on best practices when using Veeva’s content management software
- Identify and resolve client issues associated with Veeva’s content management software
- Build strong professional relationships with all users of Veeva’s content management software
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to role
Requirements
- 1+ year relevant experience in a customer service role
- Effective communication, organizational and time management skills
- Professional telephone manner
- Ability to quickly learn and communicate technical information
- Demonstrated competence in standard computer packages (Word, Excel, Power Point)
- Proficiency in Spanish
- Excellent verbal and written communication skills in English and Spanish.
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Veeva content management softwarecustomer servicestandard computer packagesWordExcelPowerPointtechnical information communication
Soft Skills
effective communicationorganizational skillstime managementprofessional telephone mannerrelationship buildingcustomer service standardsquality maintenanceprofessionalism