Veeva Systems

Director – QualityDocs Strategy

Veeva Systems

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • New York • United States

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Salary

💰 $125,000 - $300,000 per year

Job Level

Lead

About the role

  • Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs
  • Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution
  • Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption
  • Build high-impact collateral designed to challenge outdated practices and advocate for process optimization
  • Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making
  • Identify leading indicators based on industry segment that identify customers at risk
  • Partner with post implementation teams and business consulting for pathways to securing improvement services work

Requirements

  • 2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)
  • 5+ years of experience working directly with document management systems supporting Quality and GxP business areas
  • Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
  • Ability to perform data analysis and develop KPI dashboards
  • Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
  • Ability to travel for customer meetings and presentations up to 20%
Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI developmentdocument managementproduct development lifecyclesolution proposing
Soft Skills
communicationfacilitationstrategic thinkingcollaborationcustomer engagement