Solution Engineer
Tanium
Cloud
Service Delivery Lead - Med Tech Commercial Content
Veeva Systems
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $200,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Accountable for MedTech customer success with Commercial Content through efficient and appreciated services
- Partners with Services Engagement management team to ensure services offerings are applicable for the MedTech industry
- Onboard and enable resources to successfully deliver on MedTech projects
- Team Management - drives how we hire and develops the team to manage capacity, utilization, staffing on all projects
- Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.
- Support and coach. Find and create billable work to drive productivity.
- Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with customer
- Cultivate trusted relationships with customers that drives high value services
- Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
- 10+ years of experience in Life Sciences with MedTech expertise
- 2+ years of management experience
- Proven track record of managing large complex systems projects and teams
- Expertise in enterprise software with deep understanding in system integration to drive product implementation
- Operational excellence in leading Services including utilization and resource management
