Booking travel - arrange and book travel for HCPs, including flights, hotels, ground transportation, etc.
Itinerary Management- creating detailed, accurate travel itineraries and communicating them to the HCPs
Compliance - ensuring all travel arrangements adhere to the company's travel policies, budget constraints, and industry regulations (e.g., visa/passport requirements, health advisories)
Database management - manage promotional educational programs within the proprietary system
Budget management - assisting customer representatives with their program planning budget to ensure they meet customer business rules and guidelines
Frequent daily communication with sales representatives and faculty as needed
Ensuring all event materials are complete and accurate
Work closely with other team members to ensure successful execution of events and travel
Adherence to various policies (i.e., confidentiality, sensitive communication, intellectual property)
Effectively manage a high volume of events while also responding to emails and phone calls
Manage and monitor a high volume of emails daily.
Cover after-hours phone line 5pm-midnight on a rotated basis (weeks selected by coordinator)
Must be able to work in-office Tuesday, Wednesday, Thursday
Requirements
High School diploma or equivalent; College Degree Preferred
1-2 years experience in field or related area (Travel Agency, Sales, Hospitality, Pharmaceutical, Medical Industry, and Customer Service)
Pharmaceutical Speaker Bureau experience is a plus
Pharmaceutical Event Planning experience is a plus
Strong analytical and problem-solving skills
Professional and clear oral and written communication and etiquette skills to successfully manage high phone and email volume
Demonstrate ability to work in a fast-paced environment, changing planning activities and/or multitasking often to meet fluctuating customer /company priorities
Proficiency in MS Office, Word, Excel (e.g., financial calculations, pivot tables, VLOOKUP’s), and Gmail preferred
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.