Customer Success Manager

• Engage with key customer stakeholders through regular meetings to drive OpenData success
• Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements
• Support customers with OpenData, CRM, and Network deep-dive and education sessions, and promote awareness of the latest product innovations
• Serve as the customer advocate for product innovation by identifying potential enhancements from customer feedback
• Work with the CRM and Network teams to resolve issues across the system and software landscape
• Collect and provide OpenData management best practices
• Maintain expert-level knowledge of OpenData products and services
• Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva

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