Customer Success Manager
Kentik
Customer Success Manager – OpenData
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage with key customer stakeholders through regular meetings to drive OpenData success
- Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements
- Support customers with OpenData, CRM, and Network deep-dive and education sessions, and promote awareness of the latest product innovations
- Serve as the customer advocate for product innovation by identifying potential enhancements from customer feedback
- Work with the CRM and Network teams to resolve issues across the system and software landscape
- Collect and provide OpenData management best practices
- Maintain expert-level knowledge of OpenData products and services
- Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva
Requirements
- 5+ years of demonstrated data-focused experience within the life sciences industry
- 5+ years of hands-on experience with Veeva CRM
- 5+ years of practical experience with Customer Master Data
- Proven track record of establishing client-facing relationships as a strategic, trusted advisor
- Able to analyze complex client and vendor challenges and articulate them clearly to audiences of varying technical levels
- Strong analytical skills, with the ability to process and interpret customer information to drive adoption
- Self-starter who takes full ownership of the ongoing success for a portfolio of large clients
- Bachelor's degree or equivalent practical experience. Non-linear career paths and diversity of thought are valued
- Fluent in English
- Nice to Have: Advanced experience with data analytics and/or Master Data Management platforms, Fluency in an additional European language
Benefits
- Flexible work arrangements
- Work Anywhere policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsMaster Data ManagementOpenDataVeeva CRMCustomer Master Data
Soft skills
analytical skillsclient-facing relationshipsstrategic advisorcommunicationself-starterownership
