Technical Client Success Specialist
Vable
Customer Success Manager
Kentik
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success
- Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth
- Establish and maintain rapport with all assigned accounts
- Work closely with your team of Network Intelligence Advisors, Account Executives, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes
- Identify and call out account risks
- Capture key customer needs, translate them to internal tasks, and execute
- Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams
- Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved
- Travel on-site to key customers as needed
Requirements
- 5+ years of Customer Success Management / Account Management experience
- Must be based in Europe - preferably in the UK
- High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)
- Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)
- Ability to speak with authority and lead customer meetings to favorable outcomes
- Previous SaaS experience required
- Revenue recognition experience in a SaaS framework is a strong plus
- Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes
- A “get it done” mindset
- Enjoy what you do and bring your unique experience to benefit both the team and our customers
- Ability to travel within Europe up to 25% of the time
Benefits
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementAccount ManagementRevenue recognitionSaaS experience
Soft skills
emotional intelligenceclear communicationleadershipteam collaborationcustomer advocacyinterpersonal skillsproblem-solving mindset
