Specialist, Cloud & Channel Program Operations
Veeam Software
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Execute day-to-day operational support for cloud and channel partner programs, including intake, validation, and resolution of partner requests
- Manage case-based workflows related to partner eligibility, enablement, reporting models, and contract lifecycle activities
- Validate partner readiness for usage reporting models, ensuring data integrity and system prerequisites are met
- Maintain accurate partner, contract, and license data across Salesforce and related systems
- Execute contract closeout and termination processes, ensuring completeness and accuracy of records and reporting
- Collaborate with cross-functional teams to resolve operational issues and improve processes
- Identify operational gaps and contribute to improvements in workflows, documentation, and tooling
Requirements
- 2–4 years of experience in sales operations, channel operations, partner programs, or a related field
- Experience working with Salesforce and case-based workflow tools (e.g., ServiceNow)
- Strong attention to detail and ability to maintain accurate, audit-ready data
- Ability to manage multiple priorities while meeting service level expectations
- Clear written and verbal communication skills
- Experience working in cross-functional or global environments
- Adaptability in fast-changing environments with evolving tools and processes
Benefits
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales operationschannel operationspartner programsdata integritycontract lifecycle managementworkflow managementusage reporting modelsaudit-ready data
Soft Skills
attention to detailcommunication skillsadaptabilityability to manage multiple priorities