Veeam Software

Production Engineer III

Veeam Software

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

AzureCloudDistributed SystemsGoGrafanaJavaJavaScriptPrometheusTypeScript

About the role

  • Own complex and escalated production issues from support, and drive long-term fixes in collaboration with engineering, including code, configuration, and architecture changes.
  • Proactively identify and address risks that are identified during the problem solving process.
  • Lead production efficiency initiatives, develop and maintain processes, run-books and knowledge base integrity.
  • Define, build and maintain production monitoring systems.
  • Continuously improve alerting to minimize noise and ensure actionable, well-documented runbooks.
  • Define and maintain SLIs/SLOs for key services, and use error budgets to guide operational and product decisions.
  • Turn manual processes into automation.
  • Own and drive post-mortem review process and actions arising from incident analysis.
  • Collaborate with support organization as an escalation point and feed back knowledge & improvement recommendations.
  • Collaborate with developers throughout the lifecycle of changes, from design through rollout and patch delivery, ensuring safe deployments and efficient incident mitigation.
  • Participate in design reviews to ensure services are operable with minimal manual intervention in production (automation, safe deployments, clear runbooks), and share learnings through documentation and feedback.

Requirements

  • 5+ years of experience in software engineering, site reliability, production engineering, or senior technical support roles operating distributed systems.
  • Experience with log analysis and advanced troubleshooting.
  • Basic programming experience (e.g., JS, Go, Typescript, Java, or C#).
  • Experience deploying and troubleshooting systems on a public cloud platforms (Azure preferred).
  • Familiarity with observability tooling (e.g., Elastic, Prometheus, Grafana, Open Telemetry).
  • Understanding of distributed systems, networking, automation and CI/CD.
Benefits
  • Make a high-impact contribution to the architecture and reliability of Veeam's first global SaaS product suite.
  • Help shape a modern SRE organization from the ground up, influencing best practices, tooling, and culture.
  • Collaborate with highly skilled teams across product, cloud engineering, security, and support.
  • Access professional development resources including internal mentorship, technical training platforms, and volunteer days.
  • Enjoy competitive compensation and benefits tailored to local markets in the US, Czechia, India, and Australia.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
log analysisadvanced troubleshootingprogrammingJavaScriptGoTypescriptJavaC#automationCI/CD
Soft Skills
problem solvingcollaborationleadershipprocess developmentdocumentationrisk managementincident analysiscommunicationefficiency improvementfeedback