Field Systems Engineer, Bilingual
Veeam Software
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Deliver compelling customer presentations, technical demonstrations, and solution workshops (virtual and onsite)
- Partner with Sales to translate customer business objectives into technical architectures and actionable solution designs
- Lead technical discovery conversations focused on data protection, resilience, and cloud strategy
- Conduct remote configuration reviews and provide consultative guidance on best practices
- Support complex technical sales cycles, contributing to successful deal closure and long-term customer success
- Manage accounts at a technical level to drive upsell and cross-sell opportunities
- Collaborate cross-functionally with Support, Licensing, and Product Management, incorporating field feedback into product evolution
- Provide advanced technical enablement and support to channel partners
- Position solutions from a customer-centric, problem-solving perspective rather than product-based selling
- Map technical requirements to measurable business outcomes and impact
- Maintain accurate documentation and opportunity tracking using Salesforce.com and internal tools
- Thrive in a fast-paced, evolving territory, adapting quickly to changing customer and market dynamics
- Operate effectively in a remote environment with autonomy and accountability
Requirements
- 5–8 years of experience in solution sales, technical presales, post-sales engineering, or advanced technical support
- English bilingual
- Strong expertise in data protection technologies and enterprise infrastructure environments
- Experience with storage, networking, and cloud technologies
- Hands-on knowledge of:
- VMware vSphere
- Microsoft Hyper-V, AHV, RHV
- Windows Server, Microsoft SQL Server
- Microsoft 365
- AWS, Azure, Google Cloud Platform
- Enterprise applications and hybrid environments
- Proven ability to simplify complex technical concepts for diverse audiences
- Strong autonomy, adaptability, and ability to perform in dynamic environments
- Excellent time management and organizational skills
- High energy, curiosity, and continuous learning mindset
- Ability to travel 50–75% across Central America, The Caribbean and the USA (Visa is required)
Benefits
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data protection technologiesenterprise infrastructurestorage technologiesnetworking technologiescloud technologiesVMware vSphereMicrosoft Hyper-VWindows ServerMicrosoft SQL ServerAWS
Soft Skills
customer presentationsproblem-solvingautonomyadaptabilitytime managementorganizational skillscuriositycontinuous learningcommunicationcollaboration