Virtualization Backup Engineer – Early Shift
Veeam Software
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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About the role
- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical focal point in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
- Documenting of all customer interactions accurately and within SLA in our CRM tool
Requirements
- Fluent English (reading/writing/speaking)
- Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
- As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
troubleshootinglog file investigationWindows Server 2016Windows Server 2019Windows Server 2022Windows Server 2025Windows 10Windows 11TCP/IPnetworking configuration
Soft Skills
ownershipcustomer interactiontime managementcommunicationproblem-solvingtechnical explanationadaptabilityfast-paced environment