Customer Support Representative
Vector
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $63,000 - $81,000 per year
About the role
- Diagnosis, troubleshooting, problem triage or our customers’ open issues
- Communicating solutions to our customers
- Identifying and escalating potential issues as needed
- Proactively communicating and closing the loop with our customers and all stakeholders
- Assisting in customer conference calls as necessary
- Documenting issues for review
- Growing your skills in querying, reviewing, and using data to improve the process and workflow
Requirements
- Experience within a customer-facing support role for a software product, such as helpdesk, IT support, or software product support
- Hands-on experience with a support ticketing system (such as Zendesk, or similar)
- Ability to identify and execute improvements to support tools and processes
- Exceptional problem-resolution abilities
- Ability to multi-task while staying the course and following through on priorities
- Sense of urgency and follow-through on tasks
- Excellent written and verbal communication skills
- High emotional intelligence and empathy for the customer
- Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders
Benefits
- Employer-sponsored medical, dental, vision, 401K, life & disability insurance
- Flexible paid time off and observed federal holidays
- Stock options
- Remote work
- Parental leave of absence
- Competitive stipend
- Flat org structure, offering startup growth and learning paths
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem diagnosistroubleshootingproblem triagedata queryingdata reviewprocess improvement
Soft Skills
communicationproblem-resolutionmulti-taskingsense of urgencyfollow-throughemotional intelligenceempathycollaboration