Vector Security

Customer Experience Associate – Call Center

Vector Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 - $23 per hour

About the role

  • Receive inbound communications from customers via multiple channels including phone, chat, email and text and provide positive customer experiences while adhering to quality standards and real-time first call resolution.
  • Enter accurate and complete documentation of all customer interactions into the business application.
  • Review open work orders, research, and make outbound calls, emails, texts, and chats to customers to identify and resolve potential issues.
  • Discuss our referral program as well as new products and offerings with our customers.
  • Increase our service level by achieving individual call metrics which are reviewed on an ongoing basis.

Requirements

  • High School Diploma or equivalent
  • One year of relevant customer service experience in an omnichannel or multichannel call center environment
  • Strong verbal and written communication skills to effectively handle inquiries and resolve issues
  • Demonstrate empathy and patience, especially when dealing with irate or frustrated customers
  • Use customer data to personalize interactions, ensuring customers feel valued and understood
  • Provide consistent service quality across all channels, maintaining the same level of professionalism and support
  • Excellent spelling/grammar.
  • Able to meet all customer deadlines (both internal and external)
Benefits
  • Competitive compensation with incentive eligibility
  • Medical, dental, and vision coverage
  • HSA/FSA programs
  • Company paid life and AD&D insurance
  • Company paid short- and long-term disability
  • Voluntary benefit products
  • 401k retirement savings plan after just 60 days
  • 7 Company Holidays, plus 2 Floating holidays of your choice
  • Paid Time Off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong verbal communicationstrong written communicationempathypatiencecustomer serviceproblem-solvingpersonalizationprofessionalismattention to detailtime management
Certifications
High School Diploma