Vector Security

Senior Account Management Representative

Vector Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $51,893 - $82,885 per year

Job Level

Senior

About the role

  • Primary point of contact for corporate level client contacts.
  • Communicating with clients to understand their needs, pain points and desired outcomes.
  • Building relationships with clients based on trust, respect, knowledge and ability to deliver at or above expectations.
  • Acting as a client advocate with a focus on improving overall customer experience driving account retention and growth.
  • Resolving complaints/escalations and preventing additional issues by improving processes.
  • Collaborating with ALL internal departments to facilitate client need fulfillment.
  • Collecting and analyzing data to identify trends, build business cases for sales solutions.
  • Preparation and delivery of Quarterly (and Yearly) Business Reviews (QBR/YBR).

Requirements

  • High School or Equivalent Qualification, Degree Preferred.
  • Minimum 3-5 Years of Customer Account Management Experience
  • Must have an understanding of how to conduct business at an elevated level.
  • Security, Loss Prevention Experience is Preferred.
  • Excellent Communication & Interpersonal Skills
  • Problem Solving Skills.
  • Organization & Multitasking Skills
  • Confidentiality: Must be able to maintain both company and client confidential information.
  • Ability to Work Independently.
Benefits
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Account ManagementData AnalysisBusiness Case DevelopmentProcess Improvement
Soft skills
Communication SkillsInterpersonal SkillsProblem SolvingOrganization SkillsMultitaskingConfidentialityIndependence
Certifications
High School DiplomaEquivalent QualificationDegree Preferred