Vecima Networks Inc.

General Counsel

• Support customer, partner, and reseller transactions, including MPAs, MSAs, SLAs, data processing agreement, reseller agreements, and related commercial documentation
• Support vendor, procurement, and supply chain contracting, including hardware, components, services, logistics, and technology-related arrangements
• Advise operations and product teams on legal and commercial issues related to product development, delivery, support, customer requirements, and sales
• Develop, maintain, and improve contract templates, playbooks, and legal workflows
• Provide practical, risk-based legal guidance to internal stakeholders
• Monitor relevant legal and regulatory developments affecting the business
• Assist with ad hoc legal matters, special projects, and initiatives that support the business

Corporate Counsel

Support Engineer

• Provide frontline technical support to Vecima customers for Content Delivery and Storage solutions
• Manage technical support cases in alignment with service level agreements (SLAs)
• Perform troubleshooting, failure analysis, and root cause analysis on Linux-based systems
• Ensure timely resolution of customer issues
• Handle verbal and written customer communications
• Establish initial customer contact and remote connectivity to diagnose and troubleshoot video delivery systems
• Escalate critical or complex issues to senior technical staff
• Utilize monitoring tools to identify issues and open support or maintenance cases
• Maintain end-to-end ownership and accountability for support cases
• Document case progress, troubleshooting activities, root cause findings, and resolutions
• Execute overnight maintenance activities
• Participate in customer case review meetings
• Participate in training to stay current on products and technologies
• Contribute to the development and maintenance of technical documentation

Technical Support Analyst, CDS

Sales Engineer

• Provide pre-sales technical support for Vecima’s access architecture solutions
• Work closely with sales teams and customers to translate technical and business requirements into effective, scalable network solutions
• Support customer trials, evaluations, and proof-of-concept activities, including participation in lab and field testing

Full-stack Engineer

• Engage with your Agile team in all aspects of software development
• Work in a collaborative team environment to meet project deliverables
• Implement code changes that comply with internal expectations and industry specifications
• Modify or debug code for functional and performance improvements
• Participate in technical discussions where design and development plans are reviewed
• Apply a client-centric approach to changing requirements and demands
• Generate appropriate documentation to clearly represent the software solutions being created
• Independently troubleshoot issues and provide technical guidance to team members as required
• Actively contribute to automated test and continuous improvement infrastructure

Corporate Counsel

Technical Support Analyst, CDS

Sales Engineer

Software Developer