Customer Service Manager
VCPG SECURITY
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Develop and implement effective customer service strategies and procedures
- Lead, train, and motivate the customer service team to deliver outstanding service
- Resolve escalated customer complaints and issues in a timely and satisfactory manner
- Monitor and analyze customer feedback, identify trends, and implement improvements
- Collaborate with other departments to ensure a seamless customer experience
- Manage and optimize customer service tools and systems
- Develop and maintain strong relationships with key clients
Requirements
- Proven experience as a Customer Service Manager or similar role
- Exceptional leadership and communication skills
- Ability to handle difficult situations and resolve conflicts
- Strong analytical and problem-solving skills
- Proficient in customer service software and CRM systems
- Experience in the security industry is a plus
- Excellent organizational and time management abilities
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service strategiescustomer service proceduresconflict resolutionanalytical skillsproblem-solving skillscustomer service softwareCRM systems
Soft Skills
leadershipcommunication skillsorganizational abilitiestime managementteam motivation