VCA Animal Hospitals

Call Center Representative

• Field calls from prospective clients in a timely and friendly manner
• Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts
• Schedule client appointments efficiently while providing a high-quality experience
• Transfer calls back to hospitals and send message to hospitals, as needed, to ensure callers’ needs are met
• Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
• Manage high volume of inbound and outbound calls and use of SMS/Texts
• Multi-tasking with use of different programs and navigating across a range of tech platforms
• Fulfill other related duties as assigned
• Agents work from home, for 30-40 hours a week.

Virtual Call Center Agent