Senior Account Manager
Newfront
Virtual Call Center Agent
VCA Animal Hospitals
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Field calls from prospective clients in a timely and friendly manner
- Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts
- Schedule client appointments efficiently while providing a high-quality experience
- Transfer calls back to hospitals and send message to hospitals, as needed, to ensure callers’ needs are met
- Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
- Manage high volume of inbound and outbound calls and use of SMS/Texts
- Multi-tasking with use of different programs and navigating across a range of tech platforms
- Fulfill other related duties as assigned
- Agents work from home, for 30-40 hours a week.
Requirements
- High school diploma or equivalent
- Prior Veterinary Experience and/or prior call center experience in a medical setting is preferred
- Ability to deal with client questions with patience and understanding
- Ability to work remotely and productively, and as part of a team
- Strong communication skills, especially phone communication skills
- Basic typing skills
- Comfort working with a laptop
- Ability to learn quickly
- Passion for pets and pet care
- Availability to work 30-40 hours a week from home (potentially including weekend shifts) with a high-quality internet connection
- Passion for client experience, and for making every client feel important and valued
