Client Service Representative
VCA Animal Hospitals
full-time
Posted on:
Location Type: Office
Location: Middleton • Wisconsin • United States
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About the role
- Greet visitors and answer telephones
- Perform phone triage
- Present and explain fees, including processing payments
- Recommend and obtain products and services
- Educate clients on general animal husbandry and non-medical pet care
- Manage medical records and correspondence
- Ensure facility cleanliness, both inside and outside
Requirements
- Customer service experience
- Ability to manage medical records
- Strong communication skills
- Excellent organizational skills
- Comfort with cleaning tasks
Benefits
- Medical
- Dental
- Vision
- Paid vacation/sick days
- 401(k)
- Generous employee pet discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical records managementpayment processing
Soft Skills
customer servicecommunicationorganizational skills