VC3

IT Business Account Manager

VC3

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • - Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.
  • - Act as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client
  • - Respond to client communications and support the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved
  • - Ensure the list of renewable IT subscriptions with VC3 is accurate
  • - Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them
  • - Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.

Requirements

  • - 3+ years of solid business experience; technical Account Manager experience preferred
  • - 1+ years working in an IT industry company or technical experience
  • - Experience with municipal clients/leaders a strong asset
  • - Bachelor’s degree or equivalent real-world experience
  • - Degrees, certifications or other designations in relevant technology or business education is an asset. For example, ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.
  • - Skilled in Business Analysis, Data Analysis, Relationship Building, and Consultative Selling
  • - Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
  • - Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
  • - Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
  • - Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business AnalysisData AnalysisConsultative Selling
Soft Skills
Relationship BuildingTeamworkCourageResponsibilityContinuous ImprovementCuriosity
Certifications
ITILMicrosoft MCPITCP