Vaya Adventures

Software Engineer

• Develop and manage travel programs across Australia/NZ, from inception to delivery, in accordance with the company's overall business plan, goals, and standards.
• Collaborate with clients to understand their travel preferences and interests and creatively put together truly outstanding travel programs for them.
• Design and book customized travel itineraries that exceed client expectations.
• Prepare itineraries: includes drafting trip outlines, communicating with in-country operators and suppliers about availability and logistics; preparing proposals for potential clients; completing sales; and booking itineraries.
• Prepare trip documents for booked itineraries, including final itineraries and Pre-Departure Materials.
• Build strong relationships with suppliers, including hotels, tour operators, airlines, and local guides, to ensure we provide the best possible experience for our clients.
• Develop in-depth knowledge of the cultural, culinary, and adventure experiences available in the assigned destination.
• Stay up-to-date on travel trends and changes in the travel industry.
• Manage client inquiries and bookings throughout the travel planning process.
• Provide exceptional customer service and support to clients before, during, and after their trips.
• Work collaboratively with other team members (in Operations and other departments) in connection with booked clients to help make sure that clients are taken care of throughout all of their interactions with Vaya.
• Data entry for new leads and new clients.
• General administrative work related to bookings and existing clients.
• Whatever other tasks need to be accomplished.

Destination Specialist – Program Developer