Destination Specialist – Program Developer
Vaya Adventures
full-time
Posted on:
Location Type: Remote
Location: Australia
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About the role
- Develop and manage travel programs across Australia/NZ, from inception to delivery, in accordance with the company's overall business plan, goals, and standards.
- Collaborate with clients to understand their travel preferences and interests and creatively put together truly outstanding travel programs for them.
- Design and book customized travel itineraries that exceed client expectations.
- Prepare itineraries: includes drafting trip outlines, communicating with in-country operators and suppliers about availability and logistics; preparing proposals for potential clients; completing sales; and booking itineraries.
- Prepare trip documents for booked itineraries, including final itineraries and Pre-Departure Materials.
- Build strong relationships with suppliers, including hotels, tour operators, airlines, and local guides, to ensure we provide the best possible experience for our clients.
- Develop in-depth knowledge of the cultural, culinary, and adventure experiences available in the assigned destination.
- Stay up-to-date on travel trends and changes in the travel industry.
- Manage client inquiries and bookings throughout the travel planning process.
- Provide exceptional customer service and support to clients before, during, and after their trips.
- Work collaboratively with other team members (in Operations and other departments) in connection with booked clients to help make sure that clients are taken care of throughout all of their interactions with Vaya.
- Data entry for new leads and new clients.
- General administrative work related to bookings and existing clients.
- Whatever other tasks need to be accomplished.
Requirements
- 3+ years of experience selling high-end custom travel in one or more of the mentioned destinations and, ideally, time spent living in one or more of the destinations.
- Ability to work well remotely and as part of a team of remote employees.
- Travel experience in our destinations (at least some, but not necessarily all) and some Spanish skills.
- Excellent verbal communication skills, to interact with highly educated, inquisitive, and demanding clients who expect a very high level of service.
- Excellent writing skills, for both communicating by email with clients and drafting and finalizing client proposals and final itineraries.
- It is essential that the candidate have strong writing skills and be comfortable writing in grammatically correct English with potential clients.
- Customer service experience is required. This business requires excellent customer service skills, including: patience, enthusiasm, attention to detail, and efficient and effective follow-up.
- Excellent computer skills are essential, including full working knowledge of Word and Excel.
- Must be highly organized and be able to multi-task and handle a wide variety of responsibilities.
- Must be able to work effectively and use sound judgment with minimal supervision.
- Must have a B.A. or B.S. from an accredited university.
- Strong references that can confirm experience dealing with challenging, detail oriented work.
- Passion for travel and for our destinations.
- Fluent in English (additional languages are a plus).
- Willingness to travel to destination areas frequently.
Benefits
- Competitive salary
- Opportunity to work with a dedicated and passionate team to create memorable travel experiences for our customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
travel program developmentitinerary designproposal draftingdata entrycustomer serviceSpanish language skillsWord proficiencyExcel proficiency
Soft Skills
verbal communicationwriting skillsattention to detailorganizational skillsmulti-taskingsound judgmentpatienceenthusiasm
Certifications
B.A. or B.S. degree