Operations Shift Lead – Driving Technology
Vay
full-time
Posted on:
Location Type: Hybrid
Location: Las Vegas • Nevada • United States
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Salary
💰 $30 per hour
Job Level
About the role
- Lead day-to-day shift execution, acting as the first point of contact for Remote Drivers, Field Support Agents, stakeholders, and management during assigned hours.
- Build, adjust, and monitor shift plans to ensure strong staffing coverage, contingency planning, and fair workload distribution across daily operations.
- Assign and coordinate tasks across the team, including charging, rebalancing, cleaning, and fleet readiness activities, based on real-time operational priorities.
- Ensure vehicles, equipment, communication systems, and operational resources are available, functioning, and ready to support commercial service throughout the shift.
- Drive performance against key operational KPIs including fleet readiness, availability, response times, ride acceptance, customer support, and overall shift efficiency.
- Monitor operational roadblocks, make real-time decisions under pressure, escalate issues when needed, and proactively solve problems to minimize disruption.
- Support a strong safety culture by maintaining awareness across the shift, assessing team wellbeing and capacity, and following escalation processes in line with operational guidelines.
- Complete and submit end-of-shift reporting, highlighting performance, shortfalls, challenges, and opportunities for continuous improvement.
Requirements
- Based in Las Vegas, USA, and able to work in the office for all working hours.
- Fluent in English, both written and spoken.
- Experience leading or supervising teams working across shifts in a fast-paced operational environment.
- Strong customer-facing communication skills, including confidence handling phone-based support when needed.
- Proven ability to prioritize, stay organized, and manage multiple moving parts with a high level of detail and ownership.
- Strong problem-solving skills and sound judgment under pressure, with a hands-on and solutions-driven mindset.
- Experience in mobility, fleet management, technology, or other operationally intensive environments.
- Collaborative, proactive, and resourceful, with strong written and verbal communication skills across frontline teams and management.
Benefits
- Unlimited Paid Vacation Days
- 401(k) programme
- Health, Dental & Vision Insurance
- 30% off Vay rides
- Free gym access & wellness app subscriptions
- Exclusive external discounts
- Regular team events throughout the year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
shift planningperformance monitoringKPI managementproblem-solvingreporting
Soft Skills
leadershipcommunicationorganizational skillscustomer servicedecision-makingcollaborationproactivityresourcefulness