Vault Credit Corporation

Customer Success Manager

Vault Credit Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$90,000 - CA$100,000 per year

About the role

  • Continuously learn and build domain expertise across multiple programs and customers.
  • Provide hands on support to our foundational customers while developing a scalable customer success program for our growing business.
  • Analyze current product usage and other success indicators and identify specific improvement opportunities for each customer based on a prescribed success plan.
  • Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps to maximize retention and transactional growth.
  • Provide hands-on feature demos to help customers realize the full potential and business benefit of product capabilities and minimize the fog of uncertainty around how to add or use those features.
  • Work with product marketing to create product artifacts (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement.

Requirements

  • 2+ years in a Customer Success role, with a proven ability to deliver and grow customer value with enterprise technology solutions.
  • A university degree or equivalent experience.
  • Proven track record in managing multiple customers simultaneously and building customer relationships with both business and internal stakeholders.
  • Experience in customer-facing roles including support, presales, professional services, or training.
  • Passion for customer success and experience of achieving customer satisfaction.
  • Ability to articulate technical concepts and understand business drivers.
  • Self-motivated, self-starter and able to work successfully in a virtual environment.
  • Excellent written and verbal English communication skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successenterprise technology solutionsproduct usage analysisfeature demonstrationssuccess metricsbest practice sharingcustomer satisfaction
Soft Skills
relationship buildingcommunicationself-motivationleadershiporganizational skills