Vaudoise Assurances

Customer Service Representative, 80–100%

Vaudoise Assurances

full-time

Posted on:

Location Type: Hybrid

Location: Fribourg • Switzerland

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About the role

  • You convey a positive and welcoming image of Vaudoise
  • You inform customers by phone, email, or chat about Vaudoise’s and our partners’ assistance and insurance services
  • You support online customers (motor vehicle policies, customer portal, etc.)
  • You answer calls from Vaudoise agencies
  • You coordinate customer inquiries with the relevant contacts
  • You act as the first point of contact for customer support

Requirements

  • Swiss Federal VET Certificate (EBA) or Federal VET Diploma (EFZ) in a commercial/administrative field
  • Initial successful experience in a comparable role
  • Swiss German as native language
  • Very good knowledge of French
  • Basic knowledge of the insurance industry (advantage)
Benefits
  • A pleasant working environment in a cooperative company that has been repeatedly voted one of the best employers
  • Numerous social benefits, including flexibility in work organization
  • A dynamic and passionate team
  • Employee wellbeing as the top priority
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportcommunicationcoordinationpositive attitudewelcoming demeanor
Certifications
Swiss Federal VET Certificate (EBA)Federal VET Diploma (EFZ)