Enterprise Implementation Director
Vatica Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $160,000 per year
Job Level
About the role
- Significantly contribute to the enterprise implementation strategy, aligning onboarding and go-live experiences with company growth, revenue, and retention goals.
- Establish scalable frameworks, methodologies, and best practices to support enterprise and complex customer implementations.
- Anticipate market, customer, and regulatory trends impacting implementations and proactively adapt strategy
- Serve as sponsor for strategic and enterprise customers during onboarding and early lifecycle phases.
- Build trusted relationships with health plan and provider organization senior customer stakeholders, positioning Vatica + Cozeva as a long-term strategic partner.
- Act as the voice of the customer internally, influencing product direction, roadmap priorities, and process improvements.
- Directly lead planning, execution, and delivery of complex, multi-workstream enterprise implementations.
- Ensure consistent, high-quality onboarding experiences across customers while allowing for tailored solutions where required.
- Drive continuous improvement in implementation efficiency, predictability, and outcomes.
- Partner with Sales to support deal scoping, implementation planning, and smooth handoffs from pre-sale to post-sale.
- Collaborate with Product, Data, Engineering, Clinical, and Support teams to resolve implementation dependencies and customer risks.
- Influence cross-functional priorities to reduce friction and improve customer outcomes.
- Define, track, and report on implementation KPIs including time-to-first-value, customer satisfaction, adoption, and retention indicators.
- Use data-driven insights to identify risks, trends, and opportunities for optimization.
- Contribute to forecasting, capacity planning, and resource allocation decisions.
Requirements
- 8+ years of experience in healthcare technology, healthcare administration, or SaaS, including leadership experience.
- Demonstrated success leading enterprise or complex customer implementations at scale.
- Deep experience working with Health Plans, IPAs, MSOs, or value-based care programs strongly preferred.
- Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority
- Builds trust by following through on commitments and leading with integrity and authenticity.
- Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism.
- Understands and responds to the emotions and behaviors of others.
- Leverages emotional intelligence to influence positive results.
Benefits
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise implementation strategyonboardinggo-live experiencesimplementation planningKPI trackingdata-driven insightscapacity planningresource allocationcontinuous improvementcomplex customer implementations
Soft Skills
leadershiprelationship buildinginfluencingtrust buildingintegrityself-awarenessemotional intelligencecollaborationcommunicationadaptability