Support Engineer

• Act as VAST Data technical expert handling daily technical operations and escalations.
• Respond to customer issues (reactive and proactive), evaluate problems and use hands-on-keyboard skills to resolve or escalate with detailed information.
• Work as part of Flight Crew with Support Engineers and Success Managers to handle all post-sales activity.
• Develop, test and implement solutions for file protocols, machine learning, object storage, and high-performance computing in lab and customer sites.
• Consult pre-sales teams on technical sales activities and support Professional Services with onsite field activities.
• Perform and support field services: installations, upgrades, break-fix and expansions as needed.
• Submit and manage feature requests and bugs into product marketing and development teams and advocate for account priorities.
• Identify opportunities for continuous improvement to ensure full adoption and usage of VAST products.
• Manage workload to balance meeting KPIs and VAST SLAs while ensuring customer satisfaction.

Customer Support Engineer

Staff Technical Support Engineer

Counsel Support Analyst III

Technical Support Specialist – L2

Ops Support Analyst I, IRT

Support Engineer III