VAST Data

Customer Support Engineer

VAST Data

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

CloudLinux

About the role

  • Act as VAST Data technical expert handling daily technical operations and escalations.
  • Respond to customer issues (reactive and proactive), evaluate problems and use hands-on-keyboard skills to resolve or escalate with detailed information.
  • Work as part of Flight Crew with Support Engineers and Success Managers to handle all post-sales activity.
  • Develop, test and implement solutions for file protocols, machine learning, object storage, and high-performance computing in lab and customer sites.
  • Consult pre-sales teams on technical sales activities and support Professional Services with onsite field activities.
  • Perform and support field services: installations, upgrades, break-fix and expansions as needed.
  • Submit and manage feature requests and bugs into product marketing and development teams and advocate for account priorities.
  • Identify opportunities for continuous improvement to ensure full adoption and usage of VAST products.
  • Manage workload to balance meeting KPIs and VAST SLAs while ensuring customer satisfaction.

Requirements

  • 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities.
  • Extensive knowledge and experience in enterprise IT infrastructure, networking and storage.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS.
  • Good understanding of networking and experience with network configurations on Linux and network troubleshooting.
  • Scripting and programming - bash scripting required; familiar with one or more other programming languages.
  • Significant experience in file systems and scale-out NAS implementation.
  • In-depth knowledge and hands-on experience with S3 and high-performance computing (advantage).
  • Excellent business written and verbal communication and presentation skills.
  • Hands-on lab and hardware management experience (advantage).
  • Experience working in a rapidly growing entrepreneurial, dynamic start up (advantage).
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel ~20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.