Support Engineer

• Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product.
• Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative.
• Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
• Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed.
• Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
• Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Support and guide VAST data account teams on account technical status and activities.
• Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction.
• Be part of VAST “Flight Crew” handling all post-sales activity for customers, working with Support Engineers and Success Managers.
• Develop and test solutions in applications including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab.
• Work directly with customers and various business functions: consulting pre-sales, supporting Professional Services with onsite field activities and engineering teams to solve technical problems.

Customer Support Engineer

Customer Support Engineer

Graduate Technical Support Engineer

Graduate Technical Support Engineer

Technical Support Engineer