Vasion

Technical Writer

Vasion

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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About the role

  • Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process
  • Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs
  • Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes
  • Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS)
  • Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation
  • Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals
  • Work with product managers and developers to create customer-facing release notes
  • Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features
  • Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content
  • Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology
  • Assist with other external-facing technical writing and editing projects as needed

Requirements

  • Minimum of 2-3 years of experience as a tech writer in a software development environment
  • Minimum of Associate Degree in a technical field, analysis, or technical writing
  • Understands client-server models, SaaS, and standard network protocols
  • Superior written and verbal communication skills, including a keen eye for detail
  • Proven ability to quickly understand and unpack complex technical concepts
  • Exemplary critical thinking and analytical skills; asks probing questions
  • History of working collaboratively in a team setting, with strong interpersonal skills
  • Experience with MadCap Flare, MadCap Capture, and MadCap Central (preferred)
  • Video capture and editing experience (preferred)
  • Familiar with Jira/Confluence (preferred)
  • Familiar with Intercom or similar in-software help system (preferred)
Benefits
  • Flexible work environment
  • Paid parental leave
  • Discretionary Vacation Bonus
  • Flexible paid time off
  • Competitive pay
  • A full suite of traditional benefits
  • Training/Advancement opportunities
  • 401k with company-match and immediate vesting
  • Mental health wellness support
  • Financial wellness education
  • Company-contributed HSA
  • Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
  • Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingtopic-based authoringsingle-source publishingstructured authoringmetadata taggingcontent organizationrelease notes creationvideo capturevideo editingclient-server models
Soft Skills
written communicationverbal communicationattention to detailcritical thinkinganalytical skillsinterpersonal skillscollaborationproblem-solvingadaptabilityteamwork
Certifications
Associate Degree in technical fieldtechnical writing certification