Vasion

Customer Success Manager – Commercial

Vasion

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

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About the role

  • Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts
  • Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience
  • Collaborate with Account Executives to identify opportunities for expansion
  • Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system
  • Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert
  • Continually assess, document, and analyze customer progress toward stated goals and results
  • Ensure any account issues are resolved quickly, leveraging resources from across the company as needed
  • Sync with our product team to discuss customer needs and provide feedback on product enhancements
  • Serve as the voice of the customer within the company and advocate for their needs

Requirements

  • 4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry
  • Ability to travel up to 10% of the time to meet with clients and attend industry events
  • Experience using Salesforce CRM software
  • Proven track record of meeting or exceeding challenging sales quotas
  • **Preferred Qualifications**
  • Bachelor's degree in business or a related field
  • Results-driven mindset, with a passion for exceeding goals and driving revenue growth
  • Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers
  • Highly self-motivated and able to work independently as well as collaboratively in a team environment
  • Strong business acumen and understanding of complex sales processes
  • Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences
  • Ability to work independently and manage a sales pipeline effectively
  • Working knowledge of sales software, tools, and processes
  • Extraordinary attention to detail, analytic, and deductive reasoning skills
Benefits
  • Flexible work environment
  • Discretionary Vacation bonus
  • Flexible paid time off
  • Paid parental leave
  • Competitive pay
  • A full suite of traditional benefits
  • Training/Advancement opportunities
  • 401k with company-match
  • Mental Health Wellness Support
  • Financial wellness education
  • Company-contributed HSA
  • Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
  • Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsales experienceB2B salessales quotassales pipeline managementanalytical skillsdeductive reasoning
Soft Skills
interpersonal skillscommunication skillsresults-driven mindsetself-motivatedcollaborativebusiness acumenpresentation skillsattention to detail
Certifications
Bachelor's degree