Varicent

Advocacy Program Manager

Varicent

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Manage the day-to-day execution of the advocacy and reference program.
  • Execute and optimize advocacy initiatives to increase customer participation and engagement.
  • Track reference request fulfillment, ensuring a smooth process.
  • Build and maintain a dynamic pool of referenceable customers for sales, marketing, and event initiatives.
  • Own the daily management and optimization of the customer advocacy tool ReferenceEdge.
  • Track engagement metrics and work with cross-functional teams.
  • Manage online review websites and facilitate review submissions.
  • Identify, recruit, and manage customer speakers for webinars and events.
  • Track and report on the impact of advocacy initiatives.

Requirements

  • 3-5+ years of experience in customer marketing, advocacy, or related roles.
  • Proven success in managing and supporting customer advocacy or reference programs.
  • Excellent project management and communication skills.
  • Strong verbal and written English communication skills.
  • Strong storytelling and content development skills.
  • Experience managing online review strategies across platforms like G2, Gartner Peer Insights, and Gartner Digital Media.
  • Ability to work cross-functionally and build strong relationships with customers and internal teams.
  • Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus.
  • Willing to travel.
Benefits
  • Market Leading Compensation Package.
  • Wellness Programs to Support Health and Well-being.
  • Working with the latest tools and technologies in a fast-paced environment.
  • Remote Work Flexibility.
  • Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
  • Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
  • Global Connected Culture: Hubs in Romania, UK, US, Canada.
  • Dynamic Work Culture: Thrive in our innovative and multicultural environment.
  • Grow with Us: Continuous development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer marketingadvocacy programsproject managementcontent developmentonline review strategies
Soft Skills
communication skillsstorytellingrelationship buildingcross-functional collaboration