People Operations Manager
Vapi
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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About the role
- Ramp on People systems (Lattice, Sequoia One, payroll, benefits workflows)
- Take ownership of onboarding and offboarding execution
- Support ongoing performance cycle logistics and communications
- Build baseline reporting for headcount, attrition, and core People metrics
- Fully own execution of performance cycles, including Lattice administration
- Establish consistent onboarding and offboarding experience across teams
- Audit People systems, data integrity, and workflows
- Identify process gaps and begin implementing operational improvements
- Implement reporting dashboards for performance, promotions, and attrition
- Drive process automation and scalability across People systems
- Serve as a trusted, responsive first point of contact for employees
Requirements
- 5+ years of HR Ops, People Ops, or similar experience in a high-growth environment
- Strong hands-on experience with HRIS and performance tools (Lattice and Sequoia One preferred)
- Deep understanding of payroll, benefits administration, and HR compliance
- Highly detail-oriented with the ability to run multiple programs simultaneously
- Clear, direct communicator who represents the People function with professionalism
- Comfortable operating in ambiguity and building systems from the ground up
- Strong service orientation with genuine care for employee experience
Benefits
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take what you need
- Catered meals
- Transportation
- Gym
- $10k annual L&D budget
- Quarterly off-sites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISperformance toolspayroll administrationbenefits administrationreporting dashboardsdata integrityprocess automationoperational improvementsonboarding executionoffboarding execution
Soft Skills
detail-orientedclear communicatorservice orientationprofessionalismability to run multiple programscomfort in ambiguitybuilding systemsresponsivenessownershiptrustworthiness