Voice Project Manager
Vantage Point Solutions
full-time
Posted on:
Location Type: Remote
Location: South Dakota • United States
Visit company websiteExplore more
Tech Stack
About the role
- Serve as the primary point of contact for customers regarding voice services and support needs
- Manage customer onboarding, service activation, and ongoing support activities
- Respond to and resolve customer incidents, service requests, and technical issues
- Coordinate with internal teams to troubleshoot and resolve complex problems
- Monitor service performance and ensure a high level of customer satisfaction
- Maintain clear communication with customers on issue status, timelines, and resolutions
- Support implementation and configuration of voice services for new and existing clients
- Identify opportunities to improve service quality and customer experience
- Document processes, issues, and resolutions to support continuous improvement
- Assist with project coordination and execution to ensure timely delivery of services
Requirements
- Experience in customer support, technical support, or customer-facing roles within telecom or IT
- Strong understanding of voice services and communication platforms
- Experience provisioning and supporting hosted PBX services
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer relationship skills
- Familiarity with cloud-based voice platforms is a plus
- 5+ years’ experience in voice service delivery.
- Experience in project management a plus.
Benefits
- medical, dental, vision, life, disability insurance
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
voice servicescommunication platformshosted PBX servicestroubleshootingproblem-solvingproject managementservice activationcustomer onboardingservice performance monitoringcontinuous improvement
Soft Skills
customer relationship skillscommunicationmulti-taskingcustomer satisfactioncoordinationsupportincident resolutionservice quality improvementtimely deliverydocumentation