Vantage Point Solutions

Network Engineer

• Design, implement, and optimize ISP and broadband network solutions across core, aggregation, access, transport, and customer edge environments.
• Lead network engineering projects including new deployments, upgrades, migrations, service turn-ups, hardware refreshes, and architecture modernization initiatives.
• Engage directly with clients to understand business objectives, technical requirements, operational constraints, and growth plans, then translate those needs into practical network solutions.
• Perform discovery, assessments, and technical reviews of existing environments to identify risks, gaps, and opportunities for improved performance, resiliency, scalability, and security.
• Develop high-level and low-level designs, statements of work support, implementation plans, Method of Procedure (MOP) documents, rollback plans, test plans, and client-ready technical documentation.
• Configure and deploy routers, switches, optical line systems, broadband access platforms, subscriber delivery systems, and related infrastructure across multi-vendor environments.
• Engineer and troubleshoot technologies such as BGP, OSPF, IS-IS, MPLS, EVPN, VLANs, QoS, ACLs, IPv4/IPv6, redundancy protocols, and broadband delivery platforms.
• Analyze alarms, logs, utilization trends, and performance data to identify root causes, support capacity planning, and improve network reliability.
• Maintain accurate diagrams, standards, configuration records, inventories, and change documentation for both internal teams and client handoff.

Account Manager

• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Manage customer inquiries, complaints, and escalations in a timely and effective manner.
• Build and maintain strong, long-lasting customer relationships.
• Collaborate with sales and technical teams to address customer needs and concerns.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Implement strategies to improve customer retention and loyalty.
• Train and mentor customer service representatives to ensure high-quality support.
• Prepare and present reports on customer satisfaction metrics and service performance.

Customer Relations Manager – Integration Services

Account Executive

• Conduct outbound and inbound sales calls to support new and existing customers
• Follow up on proposals, quotes, and open opportunities with customers
• Qualify inbound inquiries and outbound leads through discovery calls; identify needs, decision makers, timelines, and budget
• Manage customer communication throughout the sales cycle, ensuring clear next steps and timely follow-up to move opportunities forward
• Build and maintain a healthy sales pipeline by consistently scheduling meetings and generating net-new opportunities
• Own and progress opportunities from initial qualification through close, keeping deals moving through defined sales stages
• Maintain accurate CRM records (contacts, activities, notes, stages, next steps, and close dates) to support forecasting and pipeline visibility
• Provide regular updates on pipeline health, deal progress, risks, and next steps to sales leadership

Network Engineer

Customer Relations Manager – Integration Services

Inside Sales Representative