Vantage Point Solutions

Project Manager

• Serve as the primary point of contact for customers regarding voice services and support needs
• Manage customer onboarding, service activation, and ongoing support activities
• Respond to and resolve customer incidents, service requests, and technical issues
• Coordinate with internal teams to troubleshoot and resolve complex problems
• Monitor service performance and ensure a high level of customer satisfaction
• Maintain clear communication with customers on issue status, timelines, and resolutions
• Support implementation and configuration of voice services for new and existing clients
• Identify opportunities to improve service quality and customer experience
• Document processes, issues, and resolutions to support continuous improvement
• Assist with project coordination and execution to ensure timely delivery of services

Voice Project Manager

Data Entry

• Perform field data collection of electric distribution infrastructure, including poles, conductors, transformers, anchors, and other equipment.
• Use AppSuite and other GIS-based mobile applications to record asset locations, attributes, and conditions.
• Capture GPS coordinates, photographs, and asset details while adhering to established data collection standards.
• Identify and document pole hardware configurations and attachments (communication attachments, transformers, switches, etc.).
• Verify existing utility records and update discrepancies found in the field.
• Maintain high standards of data accuracy and completeness.
• Work closely with GIS technicians, engineers, and project managers to ensure project deliverables are met.
• Follow safety procedures and utility fieldwork best practices.

Voice Project Manager

GIS Data Collector – Electric Utility Systems