Field Services Technician

Vantage Point Solutions

Field Service Technician at Vantage Point Solutions installing and troubleshooting residential and commercial internet, voice, and video services with high travel requirements.

Posted 7/12/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing and activating internet, voice, and video services, with a strong focus on customer education and troubleshooting. Proficient in using Microsoft 365 applications and field service tools to document service activities and maintain professionalism in customer interactions.

Highest-signal resume keywords

Internet InstallationRouter ConfigurationCustomer-Facing ExperienceTroubleshooting SkillsMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fiber InstallationCabling RoutingSignal TestingEquipment ConfigurationBasic Power Tool Use

Soft Skills

ProfessionalismCustomer EducationProblem-Solving

Tools & Technologies

Microsoft 365Field Service ApplicationsTesting Tools

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

TelecommunicationsVoice/Video EquipmentWi-Fi OptimizationService QualitySafety Policies

About the role

Key responsibilities & impact

Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
Route and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
Educate customers on equipment operation, Wi-Fi optimization, and basic troubleshooting to promote a positive service experience.
Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.
Document installation details, test results, and service activities using company systems, Microsoft 365 tools (Outlook, Excel, Teams), and technician field service applications.
Maintain clean and professional work areas by restoring surfaces, sealing penetrations, and removing installation debris.
Represent Vantage Point Solutions professionally when interacting with homeowners, tenants, business customers, and property managers.
Follow company safety policies and industry best practices, including proper PPE use and safe ladder and tool operation.
Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
Participate in on-call rotations, travel assignments, and follow-up service visits as required.
Maintain reliable attendance and perform other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent (GED).
Valid driver’s license with acceptable driving record.
Ability to work in customer homes and business environments while maintaining professionalism.
Ability to safely use ladders, hand tools, and basic power tools.
Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.
Experience installing residential or commercial internet, cable, or telecommunications services (preferred).
Familiarity with fiber drops, ONTs, routers, Wi-Fi systems, and voice/video equipment (preferred).
Customer-facing field service experience (preferred).

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
life insurance
disability insurance
401(k)