Vantage Data Centers

Senior Director, Operations Service Management

Vantage Data Centers

full-time

Posted on:

Location Type: Hybrid

Location: Ashburn • Arizona • Colorado • United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Oversee the coordination of ITIL processes including Incident, Change, Problem, and Asset management
  • Manage the Operations Management Center to ensure robust monitoring, incident response, and business continuity
  • Lead the development and governance of operational systems and toolsets
  • Align teams with business metrics and KPIs to deliver consistent, efficient, and auditable operations
  • Coordinate and govern ITIL processes for Operations, ensuring consistent execution of global standards while accommodating regional operational realities
  • Oversee management and performance of the OMC, ensuring effective monitoring, incident response, and operational execution
  • Partner with global leadership to align regional execution with global frameworks and maturity targets
  • Drive continual service improvement initiatives aligned to operational performance and business outcomes
  • Identify and prioritize improvement projects to enhance processes, tools, and operational efficiency

Requirements

  • 10+ years of experience in operations, service management, or related industry leadership within large-scale, mission-critical environments (data centres, cloud infrastructure, telecoms, or similar)
  • Strong working knowledge of ITIL (v3 or v4) with practical, real-world implementation experience and continuous improvement methodologies
  • Strategic and critical mindset with the ability to support expansion and integration initiatives
  • Strong communication and executive presentation skills, with the ability to convey complex information clearly to various stakeholders
  • Excellent organisational and analytical ability, with the ability to manage multiple projects simultaneously and meet deadlines
  • Relevant qualifications in engineering, facilities management, or a related discipline
  • Travel required is expected to be up to 20% but may increase over time as the business evolves.
Benefits
  • Comprehensive suite of health and welfare benefits
  • Retirement plans
  • Paid leave benefits exceeding local expectations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILIncident managementChange managementProblem managementAsset managementOperational systems developmentContinuous improvement methodologiesBusiness continuityMonitoringKPI alignment
Soft Skills
Strategic mindsetCritical thinkingCommunication skillsExecutive presentation skillsOrganizational abilityAnalytical abilityProject managementStakeholder engagementLeadershipTeam alignment
Certifications
ITIL v3ITIL v4Engineering qualificationsFacilities management qualifications