Vanta

Program Manager, Pro Services

Vanta

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $124,000 - $146,000 per year

About the role

  • Own monitoring of post-sales SME delivery programs for commercial and enterprise accounts including milestones, dependencies, risk tracking, and stakeholder comms through onboarding/implementation - and after.
  • Lead cross-functional alignment: Coordinate with customer success managers (CSMs), GRC SMEs, and Product (EPD) to unblock customer outcomes and ensure consistent execution, handoffs, and consistency post-implementation.
  • Standardize + scale playbooks: Work with SMEs and CSMs to define repeatable processes for framework mapping, evidence expectations, and common customer patterns to reduce time-to-value and improve consistency for our customers. Streamline and automate internal processes related to tracking program success.
  • Continuously monitor delivery against KPIs: Consider existing KPIs and develop new ones over time to optimize and mature services for Vanta’s customers.
  • Enable new SMEs and CSMs: On program migration processes and internal mechanisms related to the managed program.

Requirements

  • Program management + stakeholder leadership: Ability to run a cross-functional program at-scale, generate written communications for leadership, and identify program risk through continuous KPIs. Experience capturing KPIs and maturing programs.
  • GRC / audit fluency: Experience working in a GRC role and a functional knowledge of inputs/outputs into a successful GRC program, including the time it takes to deliver outputs around an audit cycle.
  • Strong organization, communication, and prioritization skills. Including attention to detail, and comfort working independently/virtually. Experience capturing KPIs and maturing programs.
  • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Benefits
  • Industry-competitive salary and equity
  • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
  • 16 weeks fully-paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and cellphone stipend
  • Commuter benefits for team members who report to the SF and NYC office
  • Family planning benefits
  • Matching 401(k) contribution with immediate vesting
  • Flexible PTO policy, plus 80 hours of Sick Time
  • 11 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementstakeholder leadershipKPI developmentGRC fluencyaudit processesprocess standardizationrisk trackingprogram migrationautomationframework mapping
Soft Skills
organizationcommunicationprioritizationattention to detailindependent workcuriositywillingness to learnsound judgment