Vanta

Program Manager, Upmarket Education

Vanta

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $153,000 - $180,000 per year

About the role

  • Design and maintain a clear, end-to-end education journey for upmarket and enterprise customers, aligned to onboarding, expansion, and long-term success.
  • Define what “great” education looks like for this segment and translate that into repeatable programs and assets.
  • Establish success metrics to measure the impact of education on adoption, confidence, and customer outcomes.
  • Develop and maintain educational content tailored to mid-market and enterprise needs, including linear learning courses, live and virtual training sessions, and technical and product-focused articles.
  • Ensure content is practical, outcome-oriented, and reflects real customer workflows and use cases.
  • Continuously iterate on content based on customer feedback, product changes, and support insights.
  • Plan and deliver custom training sessions for Vanta’s premium support and strategic customers.
  • Facilitate live training with confidence and clarity for technical and executive audiences.
  • Adapt training in real time based on customer maturity, risk profile, and goals.
  • Identify gaps in educational resources and spot recurring customer challenges and opportunities for enablement.

Requirements

  • 5–6+ years of experience in Upmarket Customer Education, and/or Customer Success, Enablement, or Training
  • Experience working in a SaaS environment, ideally with technical or compliance-driven products.
  • Proven track record of owning complex, strategic initiatives and driving measurable outcomes independently.
  • Strong program management skills, able to structure ambiguity into clear plans and deliverables.
  • Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
  • Executive presence and comfort leading high-stakes conversations with senior customer stakeholders.
  • Ability to balance customer empathy with business and scalability considerations.
  • Comfortable presenting, facilitating live sessions, and fielding unscripted questions.
  • Nice to have: Background in technical training, compliance, or risk-related domains.
  • Experience building education programs from scratch or significantly scaling an existing one.
  • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
Benefits
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks fully-paid parental Leave for all new parents
  • Health & wellness and remote workplace stipends
  • Family planning benefits
  • 401(k) matching
  • Flexible work hours and location
  • Open PTO policy
  • 11 paid holidays in the US
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer educationprogram managementSaaStechnical trainingcompliancerisk managementcontent developmenttraining program designdata analysiseducational content creation
Soft Skills
communicationcustomer empathyleadershipadaptabilityproblem-solvingpresentation skillsfacilitationstrategic thinkingcollaborationcuriosity