VanSprint

Ecommerce

• Support customers in the Netherlands and Belgium
• Respond to inquiries by phone and email
• Receive and manage telephone and written inquiries, complaints and claims
• Maintain customer relationships and ensure customer satisfaction
• Process, track and coordinate timely handling of requests, including telephone and written feedback
• Provide product and service information via phone and email/ticketing system
• Generate sales leads and encourage positive reviews
• Prepare quotes and leasing orders
• Escalate product and service issues to the appropriate department
• Process optimization and continuous improvement are always welcome

E-Commerce Customer Service, Dutch Speaker