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E-commerce Customer Service, Dutch Speaker
VanSprintCustomer Service Representative for Dutch-speaking customers assisting inquiries from the Netherlands and Belgium. Providing support through phone and email while maintaining customer relationships.
About the role
Key responsibilities & impact- As a customer service / call center representative for the Dutch market, you will support our customers in the Netherlands and Belgium
- Answer all their questions by phone and email
- Receive and handle telephone and written inquiries, complaints and claims
- Maintain customer relationships and ensure customer satisfaction
- Process, track and coordinate the timely handling of inquiries, and provide responses by phone and in writing
- Advise customers and provide product and service information via phone and email/ticketing system
- Generate sales leads and encourage positive reviews
- Prepare quotes and leasing orders
- Escalate product and service issues to the appropriate department
- Process optimization and continuous improvement are always welcome
Requirements
What you’ll need- Experience in customer support / telephone service is desirable
- Excellent customer skills; you have strong empathy and integrity
- Ability to work independently and be self-motivated
- You are confident and proactive in your work and can handle problems well
- Customer-oriented and responsive to customers' needs and requests
- Proficient in MS Office and/or Google Sheets
- Comfortable communicating with customers by phone and email
- Native-level Dutch; ideally also able to communicate in German and/or English
Benefits
Comp & perks- Job ticket (Deutschlandticket) or a monthly fuel voucher (€50)
- Flexibility in how you work and shape your tasks
- Opportunities for career advancement – grow with us!
- Competitive annual salary plus bonus payments
- Remote work possible 1–2 days per week after the onboarding period
- Company bike leasing and employee discounts
- International and friendly work environment – employee satisfaction is very important to us
- Coffee, drinks and snacks, as well as regular team events where we do fun activities (e.g., group dinners, LaserTag, Paintball)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttelephone serviceinquiries handlingcomplaints managementsales lead generationquote preparationservice information provision
Soft Skills
empathyintegrityself-motivationproblem-solvingcustomer-orientedresponsivenessproactivity