Vanna Health

Customer Success Manager

• Serve as the primary relationship owner for assigned client accounts.
• Build and maintain executive-level client relationships.
• Lead governance meetings, business reviews, and stakeholder communications.
• Partner with executive leadership to support renewals and expansion opportunities.
• Own and continuously improve SOPs, workflows, playbooks, and operational standards.
• Drive consistency across markets and programs.
• Ensure teams have the tools, resources, and operational guidance needed to execute successfully.
• Leverage client feedback and operational insights to drive improvements.

Director of Operations – Client Success